Refund Policy

Returns policy

    • Products can be returned within 28 days of delivery for an exchange or store credit
    • No products are eligible for refund unless deemed incorrect or faulty
    • Items must be received in original condition - unworn, unwashed and in brand new condition
    • For hygiene reasons Lingerie will not be accepted under the returns policy
    • All Swimwear returns must have their hygiene seal intact
    • We process all returns within one week of receiving your items and will send you an email with the details of your processed return
    • Please email citruslemon.store@gmail.com if you believe your product is damaged or faulty
    • Buyer will need to pay for the return postage

 

Processing time

We process all returns within 7 days of receiving your item/s. We will send you an email with the details of your processed return and sore credit information if applicable.

 

How to return your item

Please email citruslemon.store@gmail.com and will we get back to you ASAP with instructions on how to return your item.